COLLECTIONS OFFICER

Are you detail-oriented with a strong background in accounting and customer service? We are seeking a Collections Officer to join our team and play a key role in managing customer accounts and ensuring timely payments. We are looking for a proactive and reliable individual with the ability to work independently and meet deadlines. The successful candidate must have a strong customer service mindset with the ability to handle sensitive situations professionally.

Ensure timely collection of customer payments, Monitor accounts and follow up on overdue invoices, Maintain positive customer relations and resolve account-related issues, Respond to customer queries via phone and email in a professional manner, Prepare and issue documents related to customer accounts, Accurately post customer payments (cash, cheques, debit, and credit cards), Write and issue receipts and post all receipts to customer accounts, Upload service reports and maintain proper documentation, Post Zero Rating Certificates to customer accounts

Diploma or Degree in Accounting, Finance, or a related field, Proven experience in accounting or collections, Proficiency in QuickBooks is required, Strong understanding of accounting principles and financial processes, Excellent communication and problem-solving skills, Strong attention to detail and organizational abilities

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