Customer Service Agent / Cashier

Join the ipCourier front-line team. This is a full-time position responsible for managing customer interactions and handling financial transactions in a fast-paced environment. The role requires a candidate who can excel in both customer service and cashiering duties.

Deliver outstanding service by phone, email, chat and in person, Manage multiple conversations and tasks at once, Perform cashiering duties using POS systems, Handle customer queues, Build rapport and resolve customer issues

2+ years of customer service experience, Excellent communication skills (ability to build rapport, resolve issues and deliver outstanding service by phone, email, chat and in person), Strong multitasking and organizational skills, Proficient in Microsoft systems (Word, Excel, Outlook), A proactive, problem-solving attitude and a team-player mindset, Experience with cashiering and POS systems, Ability to handle a queue, Professional and pleasant demeanor